27/10/2020

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Coles shuts supermarkets due to payment system outage – Finance – Hardware – Software

Coles was forced to shut its supermarkets for four several hours on Friday evening immediately after a “technical issue” still left it unable to method payments at the position-of-sale.

The grocery store huge said in a assertion that its supermarkets were “closed temporarily owing to a specialized problem with processing payments in our outlets.” 

The problems, which show up to be with Coles’ checkout devices, begun at all over 5.00pm AEDT and were resolved at about 9.10pm.

Consumers arriving at outlets discovered the shutters down and were turned absent. However, Coles Express and Coles Liquor outlets remained open up for trade.

The firm apologised for the outage and said it would supply bonus factors and free of charge dwelling shipping and delivery for some on the web buys.

“Coles supermarkets nationally have reopened for trade immediately after a specialized problem with our position of sale technique meant we were briefly unable to method transactions this afternoon,” it said late on Friday night time.

“To thank customers for their tolerance though our workforce worked tough to get us again up and functioning, Coles grocery store purchasers will receive triple flybuys factors on their foodstuff and groceries this weekend.

“And to assist customers who were unable to total their procuring on Friday afternoon, Coles On the internet is supplying free of charge dwelling shipping and delivery on orders of $fifty and higher than right until Sunday eighteen Oct.”